General Mills

This software is given email and online support.

Compatibility: This software is compatible with Windows® 95, 98, 2000, ME, XP and Windows NT^®.

---

Q. How can I tell if my computer meets the system requirements listed on this software?

A. There are several things you can tell by right-clicking on the My Computer icon on your desktop and choosing Properties. The resulting screen will show you what kind of computer you have, which version of Windows you are running, and how much RAM you have installed.

If you double-click on My Computer and then right-click on the drive you would like to install the software on and finally choose Properties, the resulting screen will tell you if you have enough hard drive space available.

---

Q. I am just installing this software on a computer with Windows XP. When I open the program, it can't find the text. What is wrong?

A. If you are receiving these error messages, answer “yes” to all of the messages. While in the program open the File menu; choose Preferences and Set Text Search Path. Type in the letter of the drive to which you installed the program. For example, if you installed it on your C drive, you would type C:\. From the File menu, choose Exit. On the next screen, select No, you do not want to save the session. When you restart the program, open the File menu and select open text; you should have all of the text modules.

---

Q. When I open the program, no text shows up except for Verse Notes, or I get messages saying that Zondervan Reference Software can’t find the text. Where is the text?

A. If you are receiving error messages, answer “yes” to all of the messages. While in the program, open the File menu; choose Preferences and Set Text Search Path. Type in the letter of the drive to which you installed the program. (For example, if you installed it on your C drive, you would type C:\.) From the File menu, choose Exit. On the next screen, select No, meaning you do not want to save the session. When you restart the program open the File menu and select open text; you should have all of the text modules.

---

Q. How do I get verses as an option on my Insert menu in Microsoft Word or WordPerfect word processing program?

A. To correct this problem in Microsoft Word:

1. Close both Microsoft Word and Zondervan NIV software.
2. From the Start menu (bottom left corner of the screen) choose Find.
3. From the Find submenu choose Find File.
4. Type zrsw97.dot (this template works for Microsoft Word 97 and 2000) in the Named box.
5. When the file is found, click once to highlight it.
6. From the Edit menu (top of the screen) choose Copy.
7. From the Start menu (bottom left corner of the screen) choose Programs.
8. In the Programs submenu, choose Windows Explorer.
9. Double-click your C drive.
10. Double-click Program Files.
11. Double-click Microsoft Office.
12. Double-click Office.
13. Double-click Startup.
14. From the Edit menu (top of the screen) choose Paste.
15. Next, open Microsoft Word. Open the Tools menu, choose Templates and Add-Ins.
16. Click to add a check mark to the box next to zrsw97.dot (the box should be checked).
17. Open the Insert menu. Insert verses should now be an option in the Insert Menu.
18. Word 2000 note: You may have to click Add in the Templates and Add-Ins menu and browse to the Start Up folder to get the template to show in the list.

To correct this problem in WordPerfect:

1. Close both Word Perfect and Zondervan NIV software.
2. From the Start menu (bottom left corner of the screen) choose Find.
3. From the Find submenu choose Find File.
4. Type ZRSWP8.wcm (this template works for WordPerfect 9 and 2000 also) in the named box.
5. When the file is found, click to highlight it.
6. From the Edit menu (top of the screen) choose Copy.
7. From the Start menu (bottom left corner of the screen) choose Programs.
8. From the Programs submenu choose Windows Explorer.
9. Double-click the C drive.
10. Double-click Program Files.
11. Double-click Corel.
12. Double-click Suite 8 (or Suite 9 or WordPerfect Office 2000).
13. Double-click Macro.
14. Double-click wpwin.
15. From the Edit menu (top of the screen) choose Paste (the above path may differ slightly, but your main goal is to place the file wpwin inside Macro).
16. Open WordPerfect. Open the Tools menu, choose Macro, and select Play. It will bring up a list of files in the wpwin folder. Click once on ZRSWP8.wcm to highlight it, then click Play in the lower right corner. Go back to Tools/Macro and it should now have ZRSWP8.wcm on the list.
17. To activate the template, select the Tools menu, select Macro and ZRSWP8.wcm and a window will pop up asking you which verse(s) you want to insert.

---

Q. How do I get my Zondervan software to export to my External Word Processor?

A. You need to set up your external word processor.

To do so for Microsoft Word 97:

1. Start up your Zondervan software.
2. From the File menu, choose Preferences, then External Word Processor.
3. In the EXE file box, click the Browse button to look through your files for Winword.exe. The path will be something like C:\Program Files\Microsoft Office\Office\Winword.exe. The path will vary if your program is installed somewhere else.
4. In the Text in the Title Bar box, type Microsoft Word. Make sure the M and the W are capitalized and the other letters are lowercase. There must be a space between the two words.
5. In the word processor’s Paste Command box, type ALT-ep. Make sure the A, L and T are all capitalized. The e and p should be lower case. There should be no spaces.
6. Click OK.
7. Try to paste to your external word processor now. It should work.

To do so for Microsoft Word 2000 or XP:

1. Start up your Zondervan software.
2. From the File menu, choose Preferences, then External Word Processor.
3. In the EXE file box, click the Browse button to look through your files for Winword.exe. The path will be something like C:\Program Files\Microsoft Office\Office\Winword.exe. The path will vary if your program is installed somewhere else.
4. In the Text in the Title Bar box, type - Microsoft Word. (hyphen, space, Microsoft Word.) Make sure the M and the W are capitalized and the other letters are lowercase. There must be a space between the hyphen and Microsoft and between the two words.
5. In the word processor’s Paste Command box, type ALT-ep. Make sure the A, L and T are all capitalized. The e and p should be lower case. There should be no spaces. If this does not work, try typing CTRL-v or CTRL v.
6. Click OK.
7. Try to paste to your external word processor now. It should work.

To do so in WordPerfect:

1. Start up your Zondervan software.
2. From the File menu, choose Preferences, then External Word Processor.
3. In the EXE file box, click the Browse button to look through your files for Wpwin8.exe (for WordPerfect 8) or Wpwin9.exe (for WordPerfect 9 or 2000). The path will be something like C:\Corel\Suite8\Corel Word Perfect8\wpwin8.exe for WordPerfect 8 or C:\Corel\Office 2000\Programs\wpwin9.exe for WordPerfect 2000. The path will vary if your program is installed somewhere else.
4. In the Text in the Title Bar box, type “WordPerfect” for WordPerfect 8 or “WordPerfect 9” for WordPerfect 9 or 2000. Make sure the W and the P are capitalized and the other letters are lowercase. There should be no space between “Word” and “Perfect.” For WordPerfect 9, there should be a space between WordPerfect and 9.
5. In the word processor’s Paste Command box, type CTRL-v. Make sure the C, T, R and L are all capitalized. The v should be lower case. There should be no spaces.
6. Click OK.
7. Try to paste to your external word processor now. It should work.

---

Q. Why do I get an error message when I click on the Atlas icon?

A. The Atlas was not included with the program. That option should have been grayed out. We apologize for the confusion this has caused.

---

Q. Why do I get an error message when I click on the STEP Reader icon?

A. The STEP Reader was not included with the program. That option should have been grayed out. We apologize for the confusion this has caused.

---

Q. In the NIV software version, is there a way to get chapter headings like in the print Bible?

A. Not at this time. We may offer this feature in future editions.

---

Q. When I open the program, I get the error message “invalid line found in file ZRS.ini.range =; lib”. What does that mean?

A. You are running the program from the 16-bit installation instead of the 32-bit installation. Please uninstall the software by choosing from the Start Menu (bottom left of the screen), Settings, then Control Panel, then Add/Remove Programs, then remove the program before reinstalling using the 32-bit installation. To reinstall:

1. Double-click My Computer (on your desktop).
2. Right-click your CD–ROM drive and choose Explore.
3. Double-click the Setup32 folder (within the Explore window).
4. Double-click Setup32.exe and follow the onscreen instructions.

---

Q. I have unlocked the Greek demo and am now getting Greek Link errors. What is wrong?

A. To have the Greek work, you have to first unlock the Exhaustive Concordance. To correct the error:

1. Double-click My Computer (on your desktop).
2. Double-click your C drive in the window that pops up.
3. Double-click the Program Files folder.
4. Double-click the Zondervan folder.
5. Double-click the Reference folder.
6. Find the four files that begin with “Greek” and delete them.
7. Unlock first the Exhaustive Concordance demo before you unlock the Greek demo again.

---

Q. After I search, how do I clear the results to get back to what I was doing before I searched?

A. Choose Clear from the Index menu.

---

Q. Why does the program hang up when I try to paste more than (about) a dozen pages of text?

A. This is a protective measure to prevent people from breaking copyright law by copying the whole text.

---

Q. How can I make a shortcut on my desktop to the program?

A. Double-click My Computer (on your desktop), then the C drive, then Program Files, then Zondervan, then Reference. Then right-click on zrs32.exe and choose Create Shortcut. Drag this shortcut out to your desktop.

---

Q. How do I register this software?

A. You can register your software right here online.

---

Q. My question hasn’t been answered. Now what?

A. Please click here technical support form and choose Software Technical Support from the first drop down menu.